Australasia Fire & Emergency Response College is committed to a refund process which is prompt, accessible and easily understood by students/clients. 

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Course cancellation: In the event of a training course being cancelled by Australasia Fire & Emergency Response College all students enrolled in the course will have the option of being transferred to a later course or having a full refund of monies paid.   

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Course withdrawal/Did Not Attend – Self funded students, Employer funded students and Organisation on-site based courses:

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• Self funded students, employer funded students or organisational clients who withdraw from a course with more than 7 calendar days notice of course commencement will receive a full refund less a $50.00 application fee.  Refunds will be distributed in the form that fee payment was received i.e. cash, money order, cheque, or credit card.

 

• Self funded students, employer funded students or organisational clients who withdraw from a course with less than 7 calendar days notice from course commencement will receive a 50% refund of course fees paid.  Refunds will be distributed in the form that fee payment was received i.e. cash, money order, cheque, or credit card.

 

No refund is provided to:

 

• Self funded students, employer funded students or organisational clients, who have booked into a course and do not attend the course or withdraw from the course following course commencement.

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• Individuals, employees of organisations, or organisations booking on behalf of employees, who formally withdraw from any course/workshop after course commencement.

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• Self funded students, employer funded students or organisational clients, who have enrolled into an eLearning training course with AFERC.

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Full details can be found in our Fees, Charges and Refund Policy  

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How to apply for refund

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Requests for refund must be made in writing using the applicable form - the Request for Refund (form RfR).

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Note: Refunds due to the student will be paid within 2 weeks of receiving written application on the appropriate attached form